Returns & Warranty

Your rights come first. Nothing on this page limits the consumer guarantees you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

1. Change of mind — 30 days

If you simply do not want the item, return it within 30 days of delivery provided it is unopened, unused and in resalable condition, in its original packaging with all accessories and seals intact, and accompanied by proof of purchase.

Return postage for change of mind is at your cost, and we recommend a tracked service — the item is your responsibility until it reaches us. Once it arrives and passes inspection we refund the purchase price to the original payment method within 5 business days. Original shipping charges are not refunded for change of mind.

Exclusions: for hygiene reasons we cannot accept opened in-ear headphones or earbuds; we also cannot accept software, digital licences or gift cards once issued, or any item with a broken security seal.

2. Faulty, damaged or not as described

If a product is faulty, arrives damaged, or is not what was described on this site, we make it right at no cost to you — including return freight. Depending on whether the failure is major, you may choose a refund, a replacement or a repair.

Damaged in transit: photograph the parcel and the item before unpacking further and email us within 7 days of delivery. Dead on arrival: if a device fails within 14 days of delivery we replace it outright rather than sending it for repair, subject to stock.

3. Our 24-month warranty

Every product carries a 24-month warranty from the date of delivery (36 months on Lumen monitors, 60 months on Vantiq portable SSDs). This express warranty is given by MBH DIGITAL STORE PTY LTD, ABN 83 683 683 981, and applies in addition to your consumer guarantees.

It covers manufacturing faults and component failure under normal use. It does not cover:

• accidental damage, liquid damage, drops or crushing;
• normal wear, including battery capacity loss within manufacturer tolerances;
• damage from unauthorised repair, modification or non-compliant chargers;
• consumables such as ear tips, cables and screen protectors after 90 days; or
• software problems, data loss, or issues caused by third-party applications.

4. How to start a return or claim

1. Email returns@mbh-digital.com or call (+61) 426 506 887 with your order number and a description of the problem — photos or a short video help enormously for faults.
2. We reply within one business day with a return authorisation number and, for faults, a prepaid label.
3. Pack the item securely and write the authorisation number on the outside.
4. Send it to MBH DIGITAL STORE PTY LTD, Returns, 367 High Street, Northcote VIC 3070, Australia — or drop it in during opening hours if you are nearby.
5. We inspect within 2 business days of receipt and email you the outcome.

5. Refund timing

Approved refunds are issued to the original payment method within 5 business days of inspection. Your bank may take a further 3–10 business days to show it; PayPal and Afterpay follow their own schedules, which we cannot shorten.

6. Back up your data first

Please back up and remove personal data, and sign out of accounts and activation locks, before sending a device back. We cannot recover data from a returned device, and a device still locked to an account usually cannot be serviced at all.

7. If we cannot agree

Talk to us first — most problems are a misunderstanding that one phone call fixes. If you are still not satisfied you can contact Consumer Affairs Victoria on 1300 55 81 81 or the ACCC at accc.gov.au. Nothing in this policy limits your right to do so.

Need a hand?

Our support team in Northcote is happy to help — returns@mbh-digital.com · (+61) 426 506 887.