Everything ships from our Northcote warehouse, tracked, insured and packed to survive the courier.
Free over $90, otherwise $9.95 flat. 2–6 business days metro, up to 8 regional.
$14.95 flat, 1–3 business days metro. Chosen at checkout.
Free from 367 High Street, Northcote. Usually ready within two hours.
Every parcel is tracked and insured by us for its full value while in transit.
Orders placed before 2:00 pm AEST/AEDT on a business day are packed and handed to the carrier the same day. Orders placed after that, or on a weekend or public holiday, go out the next business day. You receive a dispatch email with tracking as soon as the parcel is scanned.
We ship to every Australian state and territory, including PO boxes, parcel lockers, and university and hospital addresses. We do not currently ship outside Australia.
Remote postcodes in WA, NT, far north QLD and Tasmania can take an additional 2–5 business days. Some carriers will not send lithium-battery products — power banks, drones, laptops — by air to certain remote postcodes; where that applies we switch to road freight automatically and tell you if the estimate changes.
Australia Post eParcel for most orders, and a courier (Aramex or StarTrack) for bulky or high-value items. You do not choose the carrier — we pick whichever reaches your postcode fastest.
Orders over $500 require a signature and cannot be left unattended. Below that, the carrier may leave the parcel in a safe place unless you opt out at checkout. If a parcel is lost or damaged before it reaches you, that is our problem to solve, not yours.
If nobody is home the carrier leaves a card and takes the parcel to a collection point, where it is held for 10 business days. Parcels returned to us unclaimed are refunded less the actual outbound freight cost.
Choose click & collect at checkout and we will text you when the order is ready — usually within two hours during opening hours. Collect from 367 High Street, Northcote VIC 3070, Australia, Monday to Friday 9 am–6 pm and Saturday 10 am–4 pm. Bring photo ID and your order number; we hold orders for 14 days.
Please check your address at checkout. If a parcel comes back because the address was incomplete, we will re-send it once you cover the reshipping cost, or refund the order less the outbound freight.
If your order contains a pre-order item, the whole order ships together once everything is in stock — unless you ask us to split it, which we do at no extra charge. You can cancel a pre-order for a full refund any time before dispatch.
See our Returns & Warranty policy, call (+61) 426 506 887, or email support@mbh-digital.com.
MBH DIGITAL STORE PTY LTD · ABN 83 683 683 981 · 367 High Street, Northcote VIC 3070, Australia. This policy forms part of our terms & conditions.